Terms & Conditions
USE OF TRANSVEHO.COM WEB SITE
As prerequisite for using this Site, you quarantee that:
The terms “we” and “us” refer to the owner of this Web site, Transveho.com. This site was created in order to promote the products of Cyprus online travel agency under the trade name TRANSVEHO LIMITED and distinctive title Transveho.com (Registration Number 361350), which is located at 66, Akropoleos St., PC 2012, Strovolos, Nicosia. Transveho.com acts as an agent between hotels, travel providers and users, in order to provide online users with the ability to search and secure hotel accommodation.
The terms “you” and “your” refer to the user of this Web site, who visits it, makes a reservation or makes use of our services.
“Reservation”: any order you make on our Site, which is confirmed or accepted by us. The agreement between us is concluded with our acceptance, provided that we have received the payment from you and a confirmatory email has been sent to you (by us or the Supplier).
“Buyer” or “Customer”: the person making a reservation or the person for whose account the Services provided by us have been agreed and accepted.
“Service (-s)”: hotel accommodation reservation service offered via our Website.
“Service Fee”: the share of the total cost of the Service provided by us, which covers the amount of our service fee as demonstrated in the confirmation page and the confirmation email.
“Supplier”: the tourist accommodation provider.
“Payment Services Provider”: Viva Wallet
“Website”: website http://www.transveho.com
RESERVATION THROUGH TRANSVEHO.COM WEB SITE
Reservation via our Web site:
You agree and accept your commitment to the hereby and any additional Terms and Conditions provided by each Supplier and applicable to your reservations.
You agree and accept your compliance, on your behalf and on behalf of any party you represent, with these Terms, including the payment of the amounts required each time.
You agree and acknowledge that any violation of these Terms may result in (i) the cancellation of your reservation, with the consequential loss of any amount paid, (ii) the exclusion of your access to the Site and (iii) the debit of your account if we bear any costs due to this violation.
We offer Tourist Accommodation Services provided by different travel Suppliers. We, as a Reservation Agency exclusively via Internet, act as an intermediary for Services that are not provided directly by us. Therefore, with the reservation you make through our Site, you automatically enter into a separate Contract with the Suppliers on the Services offered. Therefore, we are not a part of the contractual relationship established between you and the Supplier, unless otherwise explicitly provided in these Terms.
We take no responsibility for the services offered by the Supplier and we do not guarantee or declare in any way the suitability or quality of the services displayed on our website.
With the Travel Services Supplier:
In addition to these Terms and Conditions for each service you book through our website, the applicable Terms of Service for Travel Agents also apply. The latter may include provisions regarding payment method, late payment, liability, cancellations, reservation changes, refunds (if provided) and other restrictions, so it is recommended that you read them carefully.
The confirmation of the service charges is made at the final stage of the reservation, upon clicking on the “Book Now” button.
In order to complete the reservation of the service from the selected Supplier, you authorize us (by using our website) to act as your agents by making payment on your behalf as required. Therefore, you will be charged for the above service, depending on the Service you purchase. This amount will appear on the page before the confirmation of your reservation.
Upon completion of your reservation and payment, you receive a confirmation email (voucher), stating the reservation code and including all the details of the reservation. From this point on, the contract is effective. We then check that your reservation has been correctly submitted in the Supplier’s reservation system. We are not responsible for the fulfillment of your “Special Requests” related to any product (eg meals, facilities for people with disabilities, children’s seats, smoking or non-smoking rooms, etc.), but we forward the requests to the Supplier and it is your own responsibility to confirm with the Supplier whether your request can be met.
CHANGES AND CANCELLATIONS
1. On your behalf
The ability and method to cancel a Service you have booked depends solely on the Supplier. Therefore, it may not be possible to cancel it or there may be specific conditions that need to be met.
Suppliers or hotels may not permit change of name in reservations and may see such a change as a cancellation that will be subject to the formal Terms and Conditions. However, we will do our best to make the change if necessary.
If you make any modifications to your reservation (cancellation or change), in addition to the charges that will apply to the Supplier, our standard service charges will also apply as they will appear on your reservation confirmation. These charges cover our administrative costs and do not include the charges imposed directly by the Supplier.
Right of withdrawal in accordance with Law 14 (I) / 2000:
In case you implement your right of withdrawal, we do not commit your entitlement to a refund unless otherwise specified in this Agreement.
In case of cancellation of your reservation, you may be entitled to a partial or full refund. If you are entitled to a refund, the refunded portion of your total purchase will be returned as soon as we receive it from the Supplier, and we will then send you the amount we received. We do not have any liability in the event of failure or delay from the supplier’s compensation. In addition to the Supplier’s cancellation terms, we will additionally have our standard charges, as they appear on the receipt or confirmation of reservation
2. On the Supplier’s behalf
Suppliers may, under the contract you have established with them, be able to make changes or cancellations. We are not responsible for any changes that may occur. However, we will do our best to inform you in due time of such changes before your scheduled departure, as soon as we receive the information. Supplier’s Terms and Conditions may provide with the option of either altering your reservation, offering an alternative travel offer, or canceling the trip and receiving compensation if you are entitled to it. We do not guarantee that you will be eligible for a refund.
3. On our behalf
We reserve the right to cancel your reservation in the event of a clear error, due to which the price quoted is incorrect (due to incorrect data entry, calculation error or typographical error). Your notification will be immediate, so as to make a new reservation in time if you wish. You are not entitled to claim compensation for such cancellation or claim any costs, if they arise, due to a false reservation, which has already been canceled.
We reserve the right to cancel the reservation without any liability, if you are required to provide proof of your identity card during the reservation, payment process or at any other time and you do not provide it.
We reserve the right to cancel your reservation at any time for security or fraud protection purposes, as we are able to report for problems with payment cards that have been used, the email address you used during reservation, etc .In such cases, we will try to contact you using the email address you provided at the time of reservation. In the event that we are unable to contact you, we can cancel your reservation without incurring any liability whatsoever.
CHARGES AND PAYMENTS
All charges of Transveho.com are in Euro currency, since it is a company based in Nicosia, Cyprus. The total amount to be charged at the end of the reservation process is shown in Euro.
We hold no responsibility for any charges associated with different exchange rates and charges imposed by your Bank, as well as for any additional charge for foreign currency transactions.
Any possible difference between the amount displayed on our website and the amount actually charged by your card may be due to any additional fees or other charges from your card issuer, in order to process the transaction.
Prices and Payment Method:
The prices displayed on the Site in correspondence with each offered product are the total amount of the particular service, the total taxes and fees, as well as the possible remuneration of Transveho.com for the services provided through the Website, which are valid during the time of completion of reservation, or otherwise at the time the transaction is completed, unless otherwise specified.
The cost of the services offered through the Services Website is determined by the respective Supplier and is disclosed along with the taxes and fees imposed. We hold no responsibility for modifying and / or changing these prices.
The prices displayed on the website may be modified even after the reservation process has been completed, if the Supplier who has configured and disclosed this price makes a relevant amendment and disclosure. In any case, such price alterations after booking confirmation are made only in exceptional cases and are mainly due to an increase in the applicable taxes, fees and / or duties.
All payments/transactions are exclusively made through VivaWallet credit card payments. No other form of payment is accepted (eg cash, internet banking, phone banking, ATM). We are not liable for any subsequent price increase in case a payment is not successfully completed. Any price increase should be paid by the customer in order to confirm a reservation. We have no obligation to send any confirmation if the full payment process has not been completed and we have not received the payment. However, in any case, the customer remains liable for payment of the total amount of services he has booked.
When making a reservation through our Site, you need to provide credit or debit card information, to cover the full cost of your reservation. The details of the credit card holder are entered directly through our Website to the associated Paying Service Provider performing the credit card billing transaction in the case of the provision of all the services.
In the event of a reservation, we reserve the right to use the credit card details of the user as warranty, as well as take any actions needed to charge the specific credit card with the cancellation fees for the reservation that may occur for this Service which has been detained, otherwise at the fee of the Service, in accordance with these terms and / or the terms of the Supplier providing it.
Each user is bound to use a credit card of which he is a legal owner and an authorized user. Where a third party’s credit card is used, a written specific authorization or consent from the legal owner for that purpose is required.
We reserve the right to request at any time, as part of providing and debiting the services, any necessary data (eg a copy of identity card or Passport and / or credit card, proof of residence, etc.) in order to identify the user’s data with those of the holder of the credit card used, but also for any other reason necessary in the context of the provision of the services.
In the event that the User opts for the initiation of a transaction for the purchase of services available from Transveho.com and / or simply the completion of the transaction through a Payment Service Provider as provided for in Law 128 (I) / 2009 on “Payment Services”, the Suppliers may charge the User / Payer with transaction costs, in accordance with their respective commercial policy.
Upon completion of the payment and confirmation of the reservation, we will send you all the necessary tax information, such as your receipt or invoice, via e-mail to the address you have submitted during your reservation. For an invoice, please enter all required data carefully in the corresponding fields. Please note that if you apply for a change in the invoice issued due to error on your behalf, you will be charged with the cost of € 10.00 for that service.
PROVISIONS FOR PASSPORTS, VISAS, EXCHANGE AND HEALTH PROVISIONS
Transveho.com bears no responsibility for the travel documents (passport, validations, vaccinations, expatriation, visa, etc.) you are required to hold for a trip. Every traveler is responsible for validation as well as for securing the travel documents required for his trip. We do not undertake to assist travelers in securing these documents and we are not responsible for any non-issuance or non-issuance of such documents by the competent authorities to which the customer should contact.
You agree to compensate us and our affiliates, and any of the Suppliers and executives, directors, employees and agents of any claim, act, loss, damage or other expenses (including reasonable legal and accounting fees), that were caused by you or any third party as a result of (a) a violation of the hereby Agreement on your behalf, (b) violation of any law or right of a third party or (c) the use of our site.
Information, software, and services provided by us or our Suppliers or displayed on our Site may include inaccuracies or errors, including errors in the prices. We and our affiliates do not guarantee the accuracy of this information and disclaim any liability for any errors or other inaccuracies in the information displayed on our Site (including, without limitations, pricing, photographs, general descriptions of services, the location of the hotel, etc.).We reserve the right to correct any pricing errors on our site and / or incomplete reservations with error in total price. In such a case, if possible, we will offer to rebook a reservation with the correct price, or, if you prefer, cancel your reservation with no extra charge.
We cannot guarantee the availability of specific services. We make no statements regarding the appropriateness of the information, software, products and services provided by us or from our Site for any purpose. The fact that we include or offer a service is not a sign of approval or acceptance by us. All such information, software, products and services are provided “as is” without any warranty implied in any way.
We deny all guarantees that our Site, the servers or any e-mail sent by us or our Suppliers is free from viruses or other malicious programs. With this agreement, we disclaim all warranties and terms of any kind relating to information, software and services, including all implied warranties and merchantability, appropriateness for a particular purpose, and non-infringement of agreements.
Organizations and other Suppliers who provide travel or other services on this Website are independent and not our representatives or employees. We are not responsible for acts, errors, omissions, statements, warranties, violations or negligence by any Supplier or for any personal injury, death, material damage or other damages or expenses resulting from the above actions.
We do not hold any responsibility and we will not make any refunds in case of delay, cancellation, overbooking, strikes, force majeure or other causes beyond our control. We are not responsible for any additional costs, omissions, delays or actions from any government or authority.
Under no circumstances will we be responsible for any direct, indirect, incidental, special or consequential damages resulting or in any way related to your access, exposure or use of this Site or our services or to the delay or inaccessibility or use of the Site, whether it is based on negligence, tort, objective liability, or anything else, or even if we have been informed of the possibility of such damages.
If, despite the above limitations, we are liable for any loss or damage arising or in any way related to the events described above, then our liability will not exceed, in total, the greater amount of (a) service charges you paid in our website or (b) from one hundred euros (100 euros), whichever amount is greater.
Limitation of liability implies the distribution of risks between the parties. These specific limitations are maintained and apply even if a limited repair of damage, as specified in these terms, proves to have failed to serve its essential purpose.
Your data will only be used to enable us to administer your online reservations and ensure you get the best service possible. In addition, we may periodically send you newsletters to the email address, which you have provided. These emails will only be regarding the news of Transveho.com.
None of your personal information(name, address, e-mail address, credit card information, etc) will be shared, rented or sold to any third parties.
We are committed to respecting and protecting your personal data. By continuing to browse through our website and use our services, you acknowledge and agree to those revisions.
LINKS TO THIRD PARTY CONNECTIONS
Our Website may contain links to third party websites, which we only provide for your convenience. You are required to take precautions to ensure that any site you visit does not contain viruses, malicious programs such as worms or trojanhorses or other destructive mechanisms. The existence of these links does not imply our consent of these websites or their content. We are not responsible for these websites or their content or any data protection practices of these websites.
COPYRIGHT, TRADEMARK AND WEB SITE
All software in our Site, such as texts, graphics, logos, icons, images, sound clips, and software (“Content”), is our property or ownership of our website Suppliers and is protected by international copyright and other intellectual property laws. The intellectual property rights resulting from the establishment (that is, the presentation, selection, collection, layout and assembly) of the entire content of our Site are the exclusive property of the Company that manages and operates Transveho.com and is protected by international copyright and intellectual property laws ownership.
The software, available on our website and that of our third-party software vendors, is intellectually protected and protected internationally by intellectual property law. Any use of the content and / or software not in accordance with this Agreement and the reproduction, modification, distribution, transmission, re-release, presentation or performance of the content of this Site is prohibited unless expressly stated to be permitted. The use of specific software and content found on our Site and owned or licensed by us or our Suppliers may be subject to additional terms.
Unless otherwise stated by the Agreement or any applicable law, government regulations, provisions or requirements:
(a) The hereby Terms and Conditions and any provision of services we agree are governed by Cypriot laws.
(b) Any dispute between you and us concerning or arising from such service in any way is subject to the exclusive jurisdiction of the courts of Nicosia in Cyprus.
OTHER TERMS AND CONDITIONS
Full agreement and applicable law clause: